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I always like to test things for what they're worth and the Garmin went over a week without charging. I've had it for two years now, and although it has served me well when it worked there were some issues with Customer Service.1. I used it everyday for a few hours, including indoors when putting in the itinerary. Since we use the TomTom in both the United States and in Europe it made sense to purchase a GPS with both sets of maps. I obviously didn't have the usb adapter while traveling, so the advice was as useless as the device.Luckily my in-laws had a Garmin Streetpilot 330 which I was able to use. The promotion code was inactive after 6 months, and after contacting customer service yet again, I was only able to get updates for the US maps, and NOT the Europe maps.3. After a few minutes of not doing anything I went into the menu and tried switching the maps manually from Europe to US.
When I tried downloading the US map set to the device it gave me an error: "NOT ENOUGH MEMORY AVAILABLE". (Yes, I bought it the summer it came out.).2. Customer service told me to delete all the voices, install the maps on the device, then re-install the voices. So shop around and compare before you commit to TomTom.
I've always been convinced that the TomTom was the best GPS available, and told all my friends about it, until I finally bought one myself. It gave me this ERROR: you can't use this map on this device: North_America-15.Very disappointing when you're dependent on a GPS device and our travel plans included DC and Atlanta. Customer service told me to delete some files on the device and re-install the maps. The Garmin is at least 5 years old, so being the geek that I am, I performed a software update on it, which surprisingly took only about a minute, the TomTom takes very long. This obviously is ridiculous.4. Compared to Garmin and Navigon you probably get more for you buck, some even offer free lifetime maps. However, when I first received the device it only came with the RDS cable for the US, which doesn't work in Europe, so I didn't get the real time, up-to-date traffic information on traffic jams and construction, etc.Customer service in the US told me to contact Customer service in Europe, and when I did, all they did was email me a link to their shop to purchase the RDS cable for Europe, which is an absolute insult paying almost $[.].- for the device. I couldn't believe that it lasted that long, because the TomTom never lasted longer than 2 hours, even when it was brand new.Summing up, the TomTom did ace a few tests when compared to other devices, however the customer service isn't very accommodating.
This obviously is a design error, since flash memory is so cheap, a $700.- device that claims it it is capable of playing videos, audio books and mp3 files and yet it doesn't have enough space for regular software and map updates. With the last software update and the latest US maps available loaded onto the device, my wife and I traveled to the US from Europe, and upon arrival turned on the device which usually automatically recognizes being in a different country. Software updates are free, but map updates are really expensive after the first year. Style and hype aren't worth the disappointment.
When I used any of my Garmins I was always confused on multilaned exits very often picking up a wrong one and that was the main issue that pushed me to find such GPS navigator that would guide me with precision. I did not like it at first because of too complicated menu. I was a Garmin user for years (StreetPilot 530 then Nuvi 650) but after GPS market research last year I decided to buy Go 920T (June '08). This device really plans local routes as I would by myself thanks to new intelligent route planning. BUT I did get latest firmware and map updates last month (Mar '09) and since then my opinion about this unit has changed - I LOVE this device. Especially Lane Assistant which shows a picture of upcoming exits on highways marking these lanes you should be on to continue your trip without mistakes. Traffic receiver is very precise and Go 920T asks you before you reach traffic jam "I have found a new route that saves you 25 min because of traffic. Do you want to choose a new route" You press YES on the screen and you're on the right track again.You cannot go wrong with this wonderful device for $360.
If traffic alert is important to you and have an Iphone do not buy it. They are not compatible for data sharing. Everything else is works fine.
This is a great GPS, directions are pretty good, options are great, sometimes adds a little extra distance and a few goofy turn-arounds. The traffic functions are good, only limited by the info put out by Clear Channel. My biggest complaint about the 920 T is the FM transmitter, no auto find function, so it is questionable for transmitting on long trips and the signal strength seems a little lacking.
this is not what other people had said when i looked under the 910 amazon reviews to see if others were having the same issues.which they were. so now we have sent our 910go to tomtom via UPS and they said they will send us a brand new 920 with another 2 year warranty at no cost. it took a long time and persistance, but we finally got thru to customer service with a reciept and they said our 910 is under warranty for 2 years. Okay.i'm changing my review, but can't change the stars.which is a bummer since sometimes things change. my main complaint was the customer service, which has improved in our situation. we had trouble even getting them to accept an official proof of purchase from the store before we could find our reciept.
as you already know.don't misplace that reciept.
The 910 would stop working in a similar manner as ours did.
i loved my 910go until the battery stopped woking and it would no longer power on.
Anyway we own the tomtom910go which they have said they will replace with this 920 model.
i will update this review if i have any other issues or great experiences as well.
People were on the reviews for the 910 saying they were told it was only under warranty one or one and a half years and they were told by tomtom "nothing we can do".
maybe those people lost the reciept.so the tomtom company goes off the date of manufacture for the product instead of purchase date.
It worked great for at least one year.my favorite gift ever from my hubby.
don't bother trying to get thru after work or on the weekends though.they say they are open.but i was on hold for hours on a saturday when i took another call and then clicked back over to hear the "hold music", and my hubby couldn't get thru many times.
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